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Frequently Asked Questions
What may I expect at the Hotel am Stephansplatz?
Our goal for business travellers, leisure and daily guests alike is to make you feel at home at the Hotel am Stephansplatz, to ensure you will return soon and can recommend us further in best conscience. Our vision is, to be “Vienna’s most friendly 4-Star hotel in the very heart of Vienna with feel-good atmosphere and professional, individual guest service at its best.” It is our mission to reach these goals and exceed your expectations – every day.
We strive to “always have an open ear for our guest’s individual wishes and needs”. Our concept is based on ecological and environmentally friendly guidelines and strives for harmony down to the smallest detail with the goal of offering our guests a special and personal atmosphere – Vienna’s most central.
Accessibility: Are wheelchair accessible rooms available in the hotel?
One wheelchair accessible room is available at the Hotel am Stephansplatz, which is the Suite Classic Vienna. Its separate living room, bedroom and handicap-accessible amenities make this room perfectly suited for people with special needs and for families. On the one hand, the peacefully situated living room facing the inner courtyard is ideal for time spent relaxing; on the other hand, it also makes a perfect second bedroom. With 40 m² of space, up to three people can spend the night in a double bed or twin beds and an additional single bed. The adjustable height sinks, easy to reach window handles and light switches, as well as the roll-in shower ensure the utmost comfort and complete user friendliness. This room can only be booked directly via our reservation department – feel free to contact us at welcome@hotelamstephansplatz.at.
Air-condition: Does the hotel have air-condition?
All guest rooms are equipped with an air-condition which can be adjusted manually throughout the year. A minimum outside temperature of 12°C is required for the air-conditioning. The integrated air-moistening is activated throughout the entire year. Heating is possible as of an outside temperature of minimum 19°C during the day or minimum 16°C during the night. The year-round towel and floor heating in the bathroom make it easy to feel comfortable and at home.
Airport: How long does it take to get to or from the airport to the hotel?
The most convenient way is of course by taxi or airport transfer, which takes between 25 and 40 minutes, depending on the traffic. We are glad to assist you with a booking for an airport transfer in advance.
Another possibility is to take the CAT (City Airport Train) which takes you from the airport to railway station “Wien Mitte” every 30 minutes within just 16 minutes. From there, take the underground line U3 (orange) direction Ottakring and get off after 2 stops at “Stephansplatz”, the hotel is located right in front of the underground station.
Breakfast: What is offered for breakfast and when is it available?
Our sumptuous breakfast buffet is served daily in Cafe Giacomo Aragall on the first floor with breath-taking view over St. Stephen’s square as follows:
weekdays between 6.30 am and 10.00 am
weekends and public holidays between 6.30 am and 11.00 am
Start the day with fresh and crispy whole wheat bread and pastries from the bakery Gradwohl, fresh organic egg-dishes, crispy bacon, steamed tomatoes, cold cuts, a delicious cheese selection, smoked salmon, homemade Bircher Muesli, freshly squeezed fruit and vegetable juices, smoked salmon, cereals and super fruits and much more. Our original Viennese coffee specialities such as “Melange” or “Verlängerter” will guarantee you a fresh start into the new day as well as one or more glasses of bubbly sparkling wine Frizzante from our vine-maker “Schober”, which is also included.
Cancellation: What is the hotel’s cancellation policy?
We offer room bookings with 2 different cancellation conditions. The best way to check which condition applies to your request is to go to the booking page on our website by selecting your travel date, the number of travellers and your preferred room category.
1) FLEX price: 100% prepayment upon booking. Free cancellation until 6:00 p.m. one day prior to arrival. Bookable up to a maximum of 3 nights in all room categories except Terrace Rooms and Suites. Booking amendments are possible until 6:00 p.m. one day prior to arrival. In case of an early departure, there will be no refund for the remaining nights. The FLEX price cannot be booked for all travel dates, it is closeed for dates with high demand.
2) Promotions & Packages: 100% prepayment upon booking; no refund in case of cancellation or no-show. Promotions are bookable from 1 night. No booking amendments possible.
Car: What is the best way to get to the Hotel am Stephansplatz by car?
Please note that there is no driving access to the hotel due to road construction work by the City of Vienna. We recommend that you drive directly to the public Garage Freyung, Freyung 5 / Herrengasse 23, 1010 Vienna (8 minutes walk). Exit tickets available at the hotel a special price of EUR 26,00 / 24 hours. No reservation required.
The entire inner city of Vienna is a short-term parking zone with a maximum parking time of 2 hours. This applies from Monday to Friday from 09.00 am to 10.00 pm. Weekends and public holidays are excluded, on these days parking is free and not limited in time. Please note that it can come to temporary access barriers in the inner city, due to events. On December 31st, there is a limited access to the hotel respectively to the inner city.
Check in: What time can we check-in?
On the day of arrival, your room will be available as of 3.00 pm. Should you arrive before 3.00 pm, we will of course store your luggage for you at no extra charge and will try our utmost to provide the room as soon as possible.
Check out: What time is check-out and is a late check-out possible?
Your room is available until 11.00 am on the day of departure. We will gladly store your luggage for you at no extra cost in case of a late departure.
Should you depart before 6.30 am, it would be our pleasure to arrange a boxed breakfast for you which will be ready at the reception when checking-out. Just inform us about your exact departure time the day before until 8.00 pm latest.
We furthermore offer the possibility of extending your stay for a few more hours at a reasonable rate. Subject to availability, you may extend your stay until 1.00 pm, 4.00 pm or 7.00 pm on the day of departure.
Kindly inform our reception team at least one day before departure about your wish for a late check-out. Surcharges will apply as follows (per room):
until 1.00 pm: EUR 40.00
until 4.00 pm: EUR 60.00
until 7.00 pm: EUR 80.00
Children: How much does the hotel charge for children staying in the adult’s room?
Children up to 13 years of age stay free of charge in their parents’ room, from 14-17 years of age there is a surcharge of EUR 50.00 per person per night, including breakfast.
Please note that triple or quadruple occupancy is only possible in the suites.
Facilities: What other extras are being offered at the hotel or guest rooms?
Bathrobe: A fluffy bathrobe placed in the cupboard of your guest room, is at your disposal during your stay with us. You may also purchase one at the reception desk (EUR 45.00).
Business Corner: Our guest PC in the hotel lobby is available free of charge for checking your e-mails with Internet Explorer and for printing documents.
Espresso machine: All guest rooms are equipped with an Espresso machine and an electric kettle as well as a selection of fine Espresso, Decaf and tea from Julius Meinl which are available free of charge and will be replaced daily.
Grander Wasser: Only GRANDER water is used in the entire hotel. The water is revitalised by a magnet, which makes it more refreshing and it has a softer and finer taste. Thanks to its better dissolving power, it also saves on detergents and cleaning agents, and is therefore benefitting the environment.
Harmonization: We regularly smudge all our guest rooms and public areas with sage, which is well known for its soothing and relaxing characteristics and creates an atmosphere that is just as pleasant and refreshing as the building material and materials that were selected and used.
Minibar: All guest rooms are equipped with a minibar. Consumed items will be replaced on a daily basis. Products offered there are subject to a fee, the price list is placed next to the espresso machine in your guest room.
Hair dryer: Is each room equipped with a hair dryer?
Each room is equipped with a hair dryer, which is located in the bathroom under the sink in a black bag.
Laundry: Does the Hotel am Stephansplatz offer a laundry and ironing service?
Laundry service is available Monday – Saturday at the Hotel am Stephansplatz. A laundry bag with detailed price list is placed in the cupboard of your guest room. Surcharges for laundry service on Saturdays will apply. If the laundry is handed over before 9.00 am to our reception team, the cleaned laundry will be returned the same day. Kindly understand that the hotel does not take any liability for rejected or lost laundry items. We gladly provide you with an ironing board and machine in your room.
Location: Where exactly is the Hotel am Stephansplatz located?
The Hotel am Stephansplatz is located directly in the centre of Vienna just opposite and 56 steps away from the famous landmark St. Stephen’s Cathedral. The exact address is Stephansplatz 9, in 1010 Vienna.
Luggage storage: Is it possible to store the luggage with the reception on the day of arrival and departure?
Certainly we will store your luggage for you at no extra charge. Kindly contact our reception team internally under no. 715 for porterage service.
Parking: Where can we park our car?
Due to many construction sites in Vienna’s city center, the one-way streets have been partially reversed. The best access towards Stephansplatz is via Kärntner Ring.
We recommend that you drive directly to the public Garage Freyung, Freyung 5 / Herrengasse 23, 1010 Vienna (8 minutes walk). Exit tickets available at the hotel a special price of EUR 26,00 / 24 hours. No reservation required.
The entire inner city of Vienna is a short-term parking zone with a maximum parking time of 2 hours. This applies from Monday to Friday from 09.00 am to 10.00 pm. Weekends and public holidays are excluded, on these days parking is free and not limited in time. Please note that it can come to temporary access barriers in the inner city, due to events. On December 31st, there is a limited access to the hotel respectively to the inner city.
Payment: Which payment options are accepted at the Hotel am Stephansplatz?
All regular credit cards such as Visa, Mastercard, American Express and JCB are accepted as well as Maestro and V-Pay.
When booking via our hotel website, payment via pay-pal and instant transfer is also possible.
Pets: Does the Hotel am Stephansplatz allow pets?
We kindly ask you for your understanding that pets are not allowed at the Hotel am Stephansplatz. However, assistant dogs are of course permitted.
Public transport: How do we reach the Hotel am Stephansplatz by public transport?
The Hotel am Stephansplatz is located directly at St. Stephen’s Square, from where 2 underground lines, U1 and U3, as well as different bus-lines (1A, 2A and 3A) depart. The name of the station of all these lines is “Stephansplatz”. When using the public transport system in Vienna, we recommend buying a Vienna Card for up to 72 hours, which entitles you to use all public transportation lines free of charge within that time. Also included are discounts for guided tours, shopping and other benefits. The Vienna card is available at our reception desk.
Restaurant: Does the hotel have a restaurant?
We do have our CAFE GIACOMO ARAGALL located on the first floor of the hotel and open to public, truly is Vienna’s most central hidden gem. Warm colours, fine woods and unique art make up the distinctive atmosphere of this popular local destination named after the Spanish tenor and chamber singer Giacomo Aragall. Its exceptional atmosphere and wide range of traditional Viennese coffee specialities and cakes invite you to be comfortable and enjoy yourself. Begin the day with a rich breakfast buffet, including selected organic products. For lunch, pamper your palate with a tasty à la carte menu and treat yourself to pastry and a Wiener Melange in the afternoon.
Of course, it’s also perfect for an after-work tea or wine — and the impressive view of “Steffl” is always included.
Restaurant recommendations close by?
Besides our inhouse Café Bar ARAGALL on the first floor of the hotel, there are numerous restaurants, bars, cafés and other culinary spots within easy walking distance. Our reception team will gladly assist you with certain recommendations and table reservations at anytime.
Room service: Does the hotel offer room service?
Room service is available from Monday to Thursday from 7.00 am to 7.00 pm, on Friday & Saturday until 8.00 pm and on Sunday from 07.00 am to 11.00 am via extension no. 738 (internally).
A service charge in the amount of EUR 5,00 per order will apply. Kindly note that during summer closing of our Cafe Giacomo Aragall between mid-July and mid of August, room service is only offered between 7.00 am and 11.00 am. Please have a look at your in-room guest map for the room service menu.
Safe: Is there a safety-box in the guest room?
All guest rooms are equipped with a safety box, which is located in the cupboard. Internal dimensions of the safe are: H 25 cm, W 36 cm, D 34 cm. You can either lock the safe with a 6-digit code or your personal credit- or Maestro card. The hotel does not take any liability for lost items in the guest room or safety box.
Smoking: Are smokers welcome at the Hotel am Stephansplatz?
Of course, but we kindly ask for your understanding that all our guest rooms are non-smoking rooms. You are welcome to smoke in front of the house.
SPA: Does the Hotel am Stephansplatz have any fitness or wellness facilities?
Our wellness oasis on level 2 of the hotel is small but refined and offers everything you may need to relax your body and soul in a private atmosphere. You can either exercise on one of our water rower, the bicycle, the running machine or use the sauna with integrated light therapy to bring the body, soul and mind into harmony once more. Upon request in advance, our reception team is more than happy to assist you with a reservation for an in-room massage.
Vienna: What is there to see and visit around the Hotel am Stephansplatz?
Located directly across St. Stephen’s Cathedral, you will be staying right in the heart of Vienna at the Hotel am Stephansplatz. As a result, numerous attractions will be right next door. The Vienna State Opera – just a stone’s throw away. The imposing Hofburg Imperial Palace – practically around the corner. The Albertina, the Parliament, and the Museum of Art History and Museum of Natural History – all are conveniently accessible by foot. The famous pedestrian and shopping zones of Kärntner Straße, Graben and Kohlmarkt with their many opportunities are also within easy reach. Public transportation (U1, U3, 1A and 2A bus lines) is just a few steps away from the hotel. You cannot get closer to the pulse of the city than in Hotel am Stephansplatz. Do not hesitate to contact our reception team for any recommendations, more detailed information or ticket reservations.
Wake up call: Does the hotel offer a wake-up call service?
Of course we offer free wake-up calls; just inform our reception team about the exact time and date you would like to receive the call.
WIFI: Does the hotel have WiFi and how much does it cost?
Free WiFi with unlimited data is available in the entire hotel, including all rooms, suites and public areas. Just connect your individual device with the “hotelwlan” network, insert the password you’ll receive upon check-in at the reception and you can start surfing.
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