General Terms and Conditions for Accommodation Contracts
I. Scope of Application
III. Conclusion of contract / Down payment
If the Accommodation Contract was concluded on condition of a down payment or full deposit payment, the Guest shall be obliged to make this payment at the time of booking.
IV. Duration of hotel accommodation, arrival and departure:
V. Services, rates, payment, set-off
VI. Rescission, cancellation
i. Rescission by the Hotel:
ii. Rescission by the Guest:
• If a Guest cancels his/her booking, the Hotel shall be entitled to claim
reasonable compensation. The amount of the compensation is based on the
terms and conditions of cancellation that are specified individually in the
respective Accommodation Contract.
• Pursuant to Section 18 (1) (10) of the Distance and Foreign Business Act
(FAGG), the consumer has no right to withdraw from services in the area of
• According to Article 16 of Directive 2011/83 / EU of the European Parliament,
the 14-day right of withdrawal does not apply to hotel bookings.
• A Guest who makes no use of the Room or services booked without notifying
the Hotel thereof in time shall have to pay the full contractually agreed price.
• If in the Accommodation Contract the Hotel granted the Guest an option to
rescind the Contract within a specific period with no further legal
consequences, the Hotel shall have no right to compensation. Receipt of the
rescission notice by the Hotel shall be relevant with respect to timeliness of
rescission. The Guest shall have to declare rescission in writing.
VII. Travel delays
If the Guest is unable to arrive at the hotel at the arrival date for reasons for which the Guest is not responsible, the Guest shall not be obliged to pay the agreed rate for the days of his/her travel to the Hotel. Such reasons shall exclusively be events of force majeure.
The obligation to pay the consideration for the booked stay shall restart as soon as travel becomes possible again, provided that arrival will be possible within three (3) days.
VIII. Provision of substitute accommodation
IX. Rights of the Guest:
By conclusion of an Accommodation Contract the Guest shall acquire a right to ordinary use of the Rooms rented, of the other rooms of the Hotel which are accessible and open to public use as well as to locally customary waiting.
The Guest shall exercise his/her rights in compliance with the Hotel Rules and/or Guest Rules (House Rules), if any, and in doing so shall safeguard the structure of the Hotel premises to the greatest extent and be considerate towards the other Guests.
X. Obligations of the Guest:
XI. Rights of the Hotel:
XII. Liability of the Hotel for damage to items of Guests
The Hotel’s liability shall be limited to the sum insured of the Hotel’s third-party liability insurance. Fault on the part of the Guest shall be taken into account and shall reduce the liability amount accordingly.
XIII. Limitations of liability
XIV. Termination of the Accommodation Contract – Early termination
XV. Place of performance; Place of jurisdiction; Applicable law